Refund policy

Beverly Hills Hotel

At Beverly Hills Hotel, our mission is to provide travelers with accurate hotel promotions, reviews, and helpful travel information. Because we do not sell hotel rooms or process bookings directly, our Return & Refund Policy works differently from traditional e-commerce sites.

Please read this policy carefully to understand how refunds and booking changes are handled.

1. We Do Not Process Bookings

  • Beverly Hills Hotel is an informational and promotional platform.
  • We share hotel deals, promotions, and external booking links from trusted partners.
  • All hotel reservations, payments, cancellations, and refunds are managed by the hotel or the booking provider you choose.
  • We do not collect or handle any payment information.

2. No Direct Refunds From Beverly Hills Hotel

Since we do not process transactions, we cannot issue refunds, cancellations, or modifications for any bookings made through external partners or hotel websites.

For any issues related to your reservation, please contact:

  • The hotel you booked with
  • The booking provider or travel agency (e.g., Booking.com, Expedia, Agoda, etc.)

They are responsible for handling:

  • Refund requests
  • Reservation changes
  • Cancellation policies
  • Payment disputes

3. Reviewing the Hotel or Booking Provider’s Refund Policy

Each hotel or booking site has its own rules regarding:

  • Refund eligibility
  • Free cancellation periods
  • Non-refundable room types
  • Payment terms
  • We recommend reviewing the booking provider’s refund and cancellation policy before completing any reservation.

4. If You Believe a Promotion Was Incorrect

If you believe a hotel promotion on our website was inaccurate or misleading, please contact us.

We will:

  • Review the issue
  • Update or remove incorrect information
  • Notify the hotel or booking partner if needed
  • While we cannot issue refunds, we take accuracy seriously and will investigate any errors.

5. Contact Us

If you have questions about this Return & Refund Policy, please contact our support team through the Contact Us page or email us at: info.tbh@dorchestercollection.it.com